After-sales Policy

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Last updated: June 2024 

1. After-sales Policy

2.Our official store

1. after-sales policy

Given that our agency network spans across various regions globally, to ensure that your after-sales issues are resolved promptly, we recommend that you submit your after-sales application through the platform where you made your purchase. This way, our agents can provide you with professional service and support more efficiently.

2.our official store

Below is the list of official authorized dealers for the CAFELFFE brand. If you encounter any after-sales issues with products purchased on any platform, we recommend that you get in touch with us via the email list provided below, and attach a malfunction video, a written description, and screenshots of your order information. This will help us quickly understand your problem and provide a solution. Our after-sales team will respond immediately upon receiving your email to assist you. Thank you for your understanding and cooperation.