After-Sales Service Instructions

Dear Valued Customer,

Since our brand operates across multiple global e-commerce platforms, our official website does not have access to your order information. Therefore, we are unable to process cross-platform after-sales requests directly.

To ensure efficient service, please follow these steps:

Return to your original purchase platform (e.g., Amazon, AliExpress, SHEIN, etc.).

Locate your order and visit our store page.

Initiate a customer service request through the platform’s chat system.

Provide details about your issue (e.g., order number, product problem, photos/videos if applicable).

Our dedicated support team will assist you with technical support, returns, refunds, or repairs based on the platform’s policies.

If the Platform Lacks a Chat Option
You may contact our after-sales team directly via email:

AliExpress: service@cafelffe.com

Amazon (US/EU): landa@cafelffe.com

SHEIN: lammi@cafelffe.com

Temu: tang@cafelffe.com

Amazon/Noon (Middle East): noon@cafelffe.com

Lazada: lazada@cafelffe.com

Shopee: shopee@cafelffe.com

Please include in your email:

Order number

Platform/store name

Detailed issue description (+ attachments if needed)

We aim to respond within 1–2 business days.